Frequently Asked Questions

We are located at the Pool desk of the Halekulani Hotel. This location is only for guest of the Halekulani and Halepuna Hotel. I if you are staying at another hotel in Waikiki or Private please contact us at crew@surfhalekuani.com OR book here for our beach location next door.

Refund policy: Full refund with 48 hours notice for cancelation OR rescheduling. We are a small company and book up quickly. When bookings are made, we close those lesson times for others. Please respect our cancelation or rescheduling policy – it is very difficult to refill a spot with less than 48 hours notice. We are more than happy to refund or reschedule with 48 hours notice. 🙂

We still go surfing in the rain- because we will be getting wet anyway. 🙂 We do not go out in unsafe conditions. Unsafe conditions are determined by Gone Surfing Hawaii and is 100% refundable.

Full refund with 48 hours notice for cancelation OR rescheduling. Bad weather cancelation by Gone Surfing Hawaii is 100% refundable. (Please note: we do go out in the rain 🙂 – but not in unsafe conditions)

Yes! If you would like a photographer, please request one in advance. We do not send a photographer out with every lesson, but are more than happy to schedule one upon request. Photo option is not included in the lesson price. You will be charged for photos after delivery of images.

It’s not often that people feel sea sick during our lessons. If you do think you might get sick, and you normally take a non sea sick pill/ remedy, please make sure that it is a non drowsy medicine/remedy.

The temperature is roughly around 74 degrees during most of the year — a couple degrees colder in the winter.

Yes, you will all be surfing together. However, for safety reasons, we require children under the age of 13 to be reserved for private lessons. Other family members may be booked as a semi-private lesson, but all will be surfing in the same area.

Wear your swimsuit and bring a towel and sunscreen. Make sure to put sunscreen on the back of your legs and face; your arms will be protected by the rash guard.

It all depends on the terrain.